Attrition in the Contact Centre (An Infographic)

In 2011 there were 650,500 agent positions but it’s expected that by 2015, there’ll  be just over 700,000! But with attrition looming overhead, that could all change. This infographic explores the development of the Contact Centre and the unavoidable attrition that comes with it.

Attrition cannot be avoided totally – and nor would you want it to be; some attrition can be positive. The top 9 reasons and methods of reducing attrition and attrition rates, old and new, can be found in our newest infographic.

To find out more about the ways in which Cactus Search can make Management & Executive selection for your contact centre a bit less prickly, drop us an email on the enquiry box opposite, or call us on 0845 519 3310.

For an in-depth look, click here – and don’t hesitate to share your thoughts!


One thought on “Attrition in the Contact Centre (An Infographic)

  1. Working in a call centre is as unsecure as any other job. Even in a call centre you can be made redundant after you have gone the extra mile and performed well. If the client is economically not doing well the campaign at the call centre is pulled first.

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