In 2011 there were 650,500 agent positions but it’s expected that by 2015, there’ll be just over 700,000! But with attrition looming overhead, that could all change. This infographic explores the development of the Contact Centre and the unavoidable attrition that comes with it.
Attrition cannot be avoided totally – and nor would you want it to be; some attrition can be positive. The top 9 reasons and methods of reducing attrition and attrition rates, old and new, can be found in our newest infographic.
To find out more about the ways in which Cactus Search can make Management & Executive selection for your contact centre a bit less prickly, drop us an email on the enquiry box opposite, or call us on 0845 519 3310.