The UK National Contact Centre Award Winners announced!

The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May. This years winners are:

Contact Centre Manager of the year – Claire Moir, Sykes

Contact Centre Manager – under 100 seats – Sophie Fox, British Gas

Team Manager of the year – Craig Lynn, Capita

E business/Social Media Manager of the year – Vanda Nena, Air France

Call Centre Support Manager of the year – Steve Siddle, British Gas

Customer Services Manager of the year – Helen Notton, Directline Group

Learning Champion of the year – Alison Avo, DVLA

Customer Experience Champion – Michael Sherwood, Tesco Bank

Business Improvements Manager of the year– Gemma Holden, BT

Recruitment Manager of the year– Deedee James, Conduit

Customer Relations Manager of the year– Lynne Humm, L&Q Housing

Quality Manager of the year – Adiba Ghauri, Harrow Council

Team of the year – Directline Group

 For further information you can visit the awards website at or the CCMA website at

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s