Why Contact Centres are moving to the Cloud and reaping the benefits

Cloud

With today’s digitally savvy consumers routinely using smartphones and tablets to research and buy products and services, it should come as no surprise that the need to service the multi-channel customer is putting contact centres under pressure. A new industry report suggests that many contact centres are turning to the cloud to support the next stage of their evolution from call to contact centre.

To read the full article, click here: http://www.itproportal.com/2014/06/03/why-contact-centres-are-moving-to-the-cloud-and-reaping-the-benefits/

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