This is the era of the omnichannel contact centre, where consumers engage with businesses using a variety of technologies. A combination of strategy, internal processes, people and knowledge management is key to delivering great service, but using the right technology can also be vital for success.
Those interested in the rise of different technologies employed within the Contact Centre world would be wise to check out our latest infographic, packed with stats regarding some of the main strands of contact from call centre to social media (and everything in between!)
To find out more about the ways in which Cactus Search can make Management & Executive selection for your contact centre a bit less prickly, drop us an email on the enquiry box opposite, or call us on 0845 519 3310.
We hope you like it – and please do let us know your thoughts!