The Case for Cloud Based Contact Centres

Cloud-contact-centres-come-out-tops-again

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’

Read the full article by clicking here: http://www.whatech.com/hosted-contact-centre/23541-pre425-the-case-for-cloud-based-contact-centres

Those interested in the rise of different technologies employed within the Contact Centre world would be wise to check out our latest infographic, packed with stats regarding some of the main strands of contact from call centre to social media (and everything in between!)

You can view it by clicking below:

Consumers of the Omnichannel

 

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