About Us

We specialise in placing individuals in managerial & specialist positions in Call & Contact Centres across the UK & Internationally. We have enviable track record of success in placing candidates across many FTSE100, FTSE250 and substantial private companies.

As true industry specialists we cover an extremely diverse range of roles and careers to include Customer Service, Sales, Collections, Retentions, Complaints, Technical Helpdesk, Service Desk, Resource Planning (Forecasting, Real-time & MI), Dialler, Training, Coaching & Performance Management, Project Managers & Business Analysts, Process Improvement & Quality, Strategy / Change Management and Account & Business Development Managers.

We have:

Focus – Since we began in 2003 we have only specialised in Management and Specialist recruitment into Call and Contact Centres, this focus ensures that we deliver higher service levels and ultimately are more successful for our clients than many of the other UK recruiters. In fact we are regularly asked to contribute or present to the various industry publications and events with our views on the latest industry developments.

Attitude – We don’t just ‘fill vacancies’, we don’t hide behind ‘management speak’ and certainly don’t disregard how important not only our clients are but also our candidates are to the success of our business. Overall, we value our relationships and our people – so if you want to work with a straight talking, motivated group of people who get the job done well, then talk to us.

Resource – With our bespoke Candidate Relationship database of over 15,000 management and specialist function candidates, processing over 2,000 applications a month and a website generating over 6,000 unique visitors each month we know we can find the right people for your organisation.

Breadth – We recruit management personnel across the major disciplines from Operational, Sales, Telemarketing, Resource Planning, Dialler, MI, Project Management, Account Management, Transformation management, Training and Change Management in every industry sector across the UK and Europe.

Processes – Our service driven approach with dedicated Candidate and Client managers’ has benefited some of the UK’s largest and most complex organisations, not forgetting the smaller, privately owned ones we have worked closely with.

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