Contact centres are big business these days, employing over 1.1 million people in the UK alone. And staffing them isn’t a simple matter of bums on seats – especially at a senior level. It’s quite often thought that the people at the very top of the operation are the most important – and while there’s some… Continue reading Ode to Team Leaders
We have a confession to make. We may have pinched this idea from one of our fantastic candidates who used it in her presentation for a (successful!) interview with a fabulous business – so many thanks and congratulations, you know who you are! It goes without saying that everyone’s a tad abuzz with Olympics fever – after… Continue reading The Management Olympics
Here at Cactus Search, we can’t stress enough how important it is to have a great CV. It’s your first chance to impress not just us, but the client. And that’s why we’re writing a brief series on getting your CV up to the highest possible standards – to give you the best chance to… Continue reading CV Writing Boot Camp – Part I
If you’ve been following our Twitter account recently, you’ll have probably noticed that we’re suddenly a little bit obsessed with Resource Planners in the South East. And Bid Managers pretty much everywhere. This isn’t something we’re surprised about in the least – indeed, we touched on it briefly in our Guide to Resource Planning last year… Continue reading The Domino Effect
It’s nearly Valentine’s Day – and love is in the air. Recruitment sometimes gets a bad rep, but when it comes down to it, we’re just professional matchmakers. We’re quite lucky – we get to be involved in making people fall in love at first sight and long-term relationships happen. We’ve got a lot of… Continue reading Making Love Happen…Fast!
As recruiters of management and executive types for the contact centre, we’ve always got leadership on our minds. Our latest find is the interesting theory of “Leadership Archetypes” by the rather excitingly named Manfred F.R. Kets De Vries. He believes that there are eight leadership archetypes, all of which have their place in your organisation:… Continue reading Which Leadership Archetype are You?
As our Salary Survey last week was so wordy, we thought we’d do something a bit more simple – it is Friday, after all. So here’s a look at our very beautiful Slideshare presentation called “Simplifying Your Recruitment Process: How to Get the Best Out of Agency Relationships” – it’s rather gorgeous, we think you’ll… Continue reading Simplifying Your Recruitment Process