With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!
Category: Call Centres
Call centre customer service declining – New programme launched to raise standards
Check out this great article by Chris Watts: Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research from two million consumers. Long waiting times and shuffling between departments mean that the general public is getting more frustrated with a sector which now… Continue reading Call centre customer service declining – New programme launched to raise standards
Infographic: Meet the Teams!
For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the 11 years. While we take great care to get to… Continue reading Infographic: Meet the Teams!
Fun Facts For Expats: South Africa [Infographic]
If you haven’t heard… we’ve created a fantastic new LinkedIn group for candidates looking for positions across the world. You can join it by clicking here! We’ve also been working on some great roles in South Africa, so thought it would be worthwhile in providing you a very visual idea on just what to expect… Continue reading Fun Facts For Expats: South Africa [Infographic]
Cactus Search goes GLOBAL!
We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!
Scottish Gas jobs boost at Call Centres
‘The energy giant is to hire more staff at its call centre in Uddingston in South Lanarkshire, as part of a nationwide recruitment programme.’ Read the full article by clicking here.
The Case for Cloud Based Contact Centres
‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres
[Call Centre Helper] 20 Ways to Reduce Background Noise in the Contact Centre!
Check out Call Centre Helper’s great article on 20 Ways to Reduce Background Noise in the Contact Centre! Read the full article by clicking here:
Birmingham council to take in 500 call centre staff in bid to save £150 million
Council bosses are to bring 500 call centre staff in-house as part of moves to save £150 million. The proposal is contained in a plan to slash the cost of the city council’s Service Birmingham arrangement. Read the full article by clicking here:
Call centre boss hopeful business will double workforce by close of 2014
‘Just six months after setting up the Newcastle office of Call Connection, the boss of Newcastle’s newest call centre operation says he is confidence the business will double its staff numbers by the end of 2014. The centre, which initially opened for business in January 2014, will now hold an official launch ceremony later this month… Continue reading Call centre boss hopeful business will double workforce by close of 2014
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