Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

Call centre customer service declining – New programme launched to raise standards

Check out this great article by Chris Watts: Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research from two million consumers. Long waiting times and shuffling between departments mean that the general public is getting more frustrated with a sector which now… Continue reading Call centre customer service declining – New programme launched to raise standards

UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

Infographic: Meet the Teams!

  For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the 11 years. While we take great care to get to… Continue reading Infographic: Meet the Teams!

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!

Scottish Gas jobs boost at Call Centres

  ‘The energy giant is to hire more staff at its call centre in Uddingston in South Lanarkshire, as part of a nationwide recruitment programme.’ Read the full article by clicking here.

The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres