Call centre customer service declining – New programme launched to raise standards

Check out this great article by Chris Watts: Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research from two million consumers. Long waiting times and shuffling between departments mean that the general public is getting more frustrated with a sector which now… Continue reading Call centre customer service declining – New programme launched to raise standards

Only 1 Week Until 0845 Number Changes

Is your customer service line ready to move away from 0845? From the 13th of June it will illegal to provide an 0845 number for a customer service line.  To find out more, check out Call Centre Helper’s recent blog post on the matter: