Call centre customer service declining – New programme launched to raise standards

Check out this great article by Chris Watts: Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according to research from two million consumers. Long waiting times and shuffling between departments mean that the general public is getting more frustrated with a sector which now… Continue reading Call centre customer service declining – New programme launched to raise standards

Infographic: Meet the Teams!

  For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the 11 years. While we take great care to get to… Continue reading Infographic: Meet the Teams!

Fun Facts For Expats: South Africa [Infographic]

If you haven’t heard… we’ve created a fantastic new LinkedIn group for candidates looking for positions across the world. You can join it by clicking here! We’ve also been working on some great roles in South Africa, so thought it would be worthwhile in providing you a very visual idea on just what to expect… Continue reading Fun Facts For Expats: South Africa [Infographic]

Are you happy with your Frontline Recruiter?

Are you happy with your Frontline Recruiter? Check out Cactus Frontline’s flowchart and find out if they can help! Cactus Frontline is the easiest and most cost effective way to recruit front-line, agent and advisor level Contact Centre staff. Their proven advertising, screening and shortlisting process can revolutionise direct resourcing in your Call Centre, saving you time and money. Plus, their… Continue reading Are you happy with your Frontline Recruiter?

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!

Are you happy in your job?

Are you happy in your job? Check out Cactus’ flowchart and find out if we can help! To find out more about the ways in which Cactus Search can make Management & Executive selection for your contact centre a bit less prickly, drop us an email on the enquiry box opposite, or call us on 01905 330… Continue reading Are you happy in your job?

Tailored Volume Resourcing: Cactus Frontline

Both we and our sister company, Cactus Frontline, believe that the time of the off-the-shelf resourcing solution is at an end. For some time now, Contact Centre businesses have made do with ill-fitting and badly designed recruitment solutions. Cactus Frontline offer a made-to-measure process to suit our clients’ needs.  Our ultimate goal is to deliver… Continue reading Tailored Volume Resourcing: Cactus Frontline