Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

Scottish Gas jobs boost at Call Centres

  ‘The energy giant is to hire more staff at its call centre in Uddingston in South Lanarkshire, as part of a nationwide recruitment programme.’ Read the full article by clicking here.

The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres

[Call Centre Helper] 20 Ways to Reduce Background Noise in the Contact Centre!

Check out Call Centre Helper’s great article on 20 Ways to Reduce Background Noise in the Contact Centre! Read the full article by clicking here:

Birmingham council to take in 500 call centre staff in bid to save £150 million

Council bosses are to bring 500 call centre staff in-house as part of moves to save £150 million. The proposal is contained in a plan to slash the cost of the city council’s Service Birmingham arrangement. Read the full article by clicking here:

Call centre boss hopeful business will double workforce by close of 2014

‘Just six months after setting up the Newcastle office of Call Connection, the boss of Newcastle’s newest call centre operation says he is confidence the business will double its staff numbers by the end of 2014. The centre, which initially opened for business in January 2014, will now hold an official launch ceremony later this month… Continue reading Call centre boss hopeful business will double workforce by close of 2014