Attrition in the Contact Centre (An Infographic)

In 2011 there were 650,500 agent positions but it’s expected that by 2015, there’ll  be just over 700,000! But with attrition looming overhead, that could all change. This infographic explores the development of the Contact Centre and the unavoidable attrition that comes with it. Attrition cannot be avoided totally – and nor would you want it… Continue reading Attrition in the Contact Centre (An Infographic)

The Only Way Is… Up?

The Fiscal Cliff might be a moot point (for now) while January is here, and now US government have agreed to pass a majority of it, but here’s a little something we were emailed recently: the grim face of the Fiscal Cliff legislation. Like you, we’re all tired of this recession and so, who better… Continue reading The Only Way Is… Up?

Making Love Happen…Fast!

It’s nearly Valentine’s Day – and love is in the air. Recruitment sometimes gets a bad rep, but when it comes down to it, we’re just professional matchmakers. We’re quite lucky – we get to be involved in making people fall in love at first sight and long-term relationships happen. We’ve got a lot of… Continue reading Making Love Happen…Fast!

Simplifying Your Recruitment Process

As our Salary Survey last week was so wordy, we thought we’d do something a bit more simple – it is Friday, after all. So here’s a look at our very beautiful Slideshare presentation called “Simplifying Your Recruitment Process: How to Get the Best Out of Agency Relationships” – it’s rather gorgeous, we think you’ll… Continue reading Simplifying Your Recruitment Process

The Recruitment Countdown to Christmas

You might think it’s a bit early for us to be counting down to Christmas – but as the holiday season approaches, it’s definitely worth having a think about where you want your business to be in the new year. After all, with only seven weeks until Christmas, it’s time to have a think about… Continue reading The Recruitment Countdown to Christmas

How to Reduce Stress in your Call Centre – and how the CEOs Relax!

Call centre management is a surprisingly demanding field, for a variety of reasons. Maintaining a positive culture in a contact centre environment requires a very particular type of person; someone who understands the need for motivation and variety at work. It’s not enough to just be a good manager who is skilled at making sure… Continue reading How to Reduce Stress in your Call Centre – and how the CEOs Relax!