The 2013 Salary Survey is here!

We’ve got two things to celebrate this year: our 10th birthday and the release of the latest edition of our salary survey. Our third edition of the Salary Survey has been produced in association with Call Centre Helper. With two earlier editions under the belt, it’s exciting for all of us here at Cactus to know that our survey has become… Continue reading The 2013 Salary Survey is here!

British Blizzards – How Does Your Contact Centre Deal With Them?

We didn’t quite get the white Christmas we wished for this December and instead, received it by the bucket load this January. A little overdue, the snow hit hard, particularly here at Cactus Search. Layered with thermals and snow shovels in hand, we were prepared. …But were you? When snow hits the UK, we have a tendency… Continue reading British Blizzards – How Does Your Contact Centre Deal With Them?

The Domino Effect

If you’ve been following our Twitter account recently, you’ll have probably noticed that we’re suddenly a little bit obsessed with Resource Planners in the South East. And Bid Managers pretty much everywhere. This isn’t something we’re surprised about in the least – indeed, we touched on it briefly in our Guide to Resource Planning last year… Continue reading The Domino Effect

The Resource Planning Gold Rush

We’ve seen dramatic growth in demand from our clients looking for Resource Planning professionals over the last five years, with a massive increase in spending, both on technology and people. This is largely because it’s a relatively new section of the market. While contact centres previously used Excel for resource planning (with many continuing to… Continue reading The Resource Planning Gold Rush