The Employer’s Potential Pitfall

We like to do a bit of researching here at Cactus – it’s important to know the industry inside out. We’ve recently been produced the 2013 Salary Survey. This handy document required extensive research into salary figures across the contact centre industry- and so we’re proud that it’s finally finished. There’s been a trend developing recently that has taken… Continue reading The Employer’s Potential Pitfall

The 2013 Salary Survey is here!

We’ve got two things to celebrate this year: our 10th birthday and the release of the latest edition of our salary survey. Our third edition of the Salary Survey has been produced in association with Call Centre Helper. With two earlier editions under the belt, it’s exciting for all of us here at Cactus to know that our survey has become… Continue reading The 2013 Salary Survey is here!

The 2012 Contact Centre Management Salary Survey

It’s here at last! The 2012 edition of the Cactus Search Salary Survey is now available for free from our website. It’s yielded some very interesting results, given the turbulent economy, job losses and budget cuts that have had an impact across the globe – with an average increase of 6.72%, more than three times… Continue reading The 2012 Contact Centre Management Salary Survey

Press Release: Contact Centre Management Salaries Remain Strong in Economic Downturn

Here’s the press release for our 2012 Salary Survey – out this Thursday! A new report by the leading Call & Contact Centre Management & Specialist recruitment agency, Cactus Search, has shown salaries in the industry to be faring better than the national average. This is despite a difficult time for the economy as a… Continue reading Press Release: Contact Centre Management Salaries Remain Strong in Economic Downturn