10 Years Servicing the Contact Centre Industry

Cactus Search is celebrating its 10th birthday! Our journey, starting in 2003, has been fantastic and as we enter the new year, we feel that it is time to reflect on the last ten years, looking at where we’ve come from, how we’ve grown, refined, serviced and exceeded expectations becoming one of the leading contact… Continue reading 10 Years Servicing the Contact Centre Industry

The Cactus Search Advent Calendar – 5th of December

If you’ve not heard, every day up until Christmas, we’ll be opening the door of our advent calendar and sharing the hidden treasure behind it with you! We’ve asked contact centre professionals across the board for their views on leadership or advice for management or contact centres. Look below for door number five! Missed a day?… Continue reading The Cactus Search Advent Calendar – 5th of December

The Cactus Search Advent Calendar – 2nd of December

If you’ve not heard, every day up until Christmas, we’ll be opening the door of our advent calendar and sharing the hidden treasure behind it with you! We’ve asked contact centre professionals across the board for their views on leadership or advice for management or contact centres. Check below for door number two! Missed a day?… Continue reading The Cactus Search Advent Calendar – 2nd of December

The Cactus Search Advent Calendar – 1st of December

Here at the Cactus office, we’re getting into the festive spirit this December. Every day up until Christmas, we’ll be opening the door of our advent calendar and sharing the hidden treasure behind it with you! We’ve asked contact centre professionals across the board for their views on leadership or advice for contact centres. Check… Continue reading The Cactus Search Advent Calendar – 1st of December

The 2013 Salary Survey is here!

We’ve got two things to celebrate this year: our 10th birthday and the release of the latest edition of our salary survey. Our third edition of the Salary Survey has been produced in association with Call Centre Helper. With two earlier editions under the belt, it’s exciting for all of us here at Cactus to know that our survey has become… Continue reading The 2013 Salary Survey is here!

The Only Way Is… Up?

The Fiscal Cliff might be a moot point (for now) while January is here, and now US government have agreed to pass a majority of it, but here’s a little something we were emailed recently: the grim face of the Fiscal Cliff legislation. Like you, we’re all tired of this recession and so, who better… Continue reading The Only Way Is… Up?

Why Social Recruitment is More Than Just a Numbers Game

The recent furore surrounding the changes in the Klout metric got us really thinking about the way social media is used in recruitment.  We’ve been advocating social recruitment for a long time – and over the last year, we’ve seen an enormous growth in our social channels since the start of 2011. Not a day… Continue reading Why Social Recruitment is More Than Just a Numbers Game