Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!

The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres

Birmingham council to take in 500 call centre staff in bid to save £150 million

Council bosses are to bring 500 call centre staff in-house as part of moves to save £150 million. The proposal is contained in a plan to slash the cost of the city council’s Service Birmingham arrangement. Read the full article by clicking here:

The Cactus Search Advent Calendar – 5th of December

If you’ve not heard, every day up until Christmas, we’ll be opening the door of our advent calendar and sharing the hidden treasure behind it with you! We’ve asked contact centre professionals across the board for their views on leadership or advice for management or contact centres. Look below for door number five! Missed a day?… Continue reading The Cactus Search Advent Calendar – 5th of December

The Cactus Search Advent Calendar – 4th of December

If you’ve not heard, every day up until Christmas, we’ll be opening the door of our advent calendar and sharing the hidden treasure behind it with you! We’ve asked contact centre professionals across the board for their views on leadership or advice for management or contact centres. Look below for door number f0ur! Missed a day?… Continue reading The Cactus Search Advent Calendar – 4th of December