Autumn is here!

The season of getting cosy on the sofa with a blanket and a hot chocolate while you watch the leaves not only turn to the most gorgeous browns and reds but also start falling off the branches. It’s time to start pulling out those most loved jumpers out of the back of the wardrobe, to… Continue reading Autumn is here!

Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!

The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres

[Call Centre Helper] 20 Ways to Reduce Background Noise in the Contact Centre!

Check out Call Centre Helper’s great article on 20 Ways to Reduce Background Noise in the Contact Centre! Read the full article by clicking here:

Birmingham council to take in 500 call centre staff in bid to save £150 million

Council bosses are to bring 500 call centre staff in-house as part of moves to save £150 million. The proposal is contained in a plan to slash the cost of the city council’s Service Birmingham arrangement. Read the full article by clicking here:

Hundreds of jobs at booming Derby call centre

The boss of Webhelp UK’s customer service centre in Derby has predicted that the building will be full within the next 12 months, employing 2,000 people. Read the full article by clicking here: