Call Centre Managers, What makes a good one?

There is no doubt in anyone’s mind that there are call centres up and down and across the breadth of the country, and not just in the country, but all over the world too! When most individuals think of Call Centres we tend to have in mind a room full of people with headsets on… Continue reading Call Centre Managers, What makes a good one?

Customer Service – The good, bad, and ugly!

September 27th saw the last day of entrance to the world famous Dismaland, and now it’s time to look back over what the artist and his other colleagues were trying to tell us about our society. One of the piece that most struck me was the way that customer service was highlighted throughout the overall… Continue reading Customer Service – The good, bad, and ugly!

Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

Infographic: Meet the Teams!

  For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the 11 years. While we take great care to get to… Continue reading Infographic: Meet the Teams!

Are you happy with your Frontline Recruiter?

Are you happy with your Frontline Recruiter? Check out Cactus Frontline’s flowchart and find out if they can help! Cactus Frontline is the easiest and most cost effective way to recruit front-line, agent and advisor level Contact Centre staff. Their proven advertising, screening and shortlisting process can revolutionise direct resourcing in your Call Centre, saving you time and money. Plus, their… Continue reading Are you happy with your Frontline Recruiter?

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!