The moment you realise it’s 4 working weeks until Christmas and the recruitment campaign you started in June still isn’t complete!

Yes, it’s November and you’ve only just started thinking about Christmas, but what you also need to be thinking about is your 1st quarterly hires as well! The overall hiring process is becoming ever longer. As we know the market is VERY candidate led at the moment with a much higher percentage of candidates gaining… Continue reading The moment you realise it’s 4 working weeks until Christmas and the recruitment campaign you started in June still isn’t complete!

Nominations are OPEN!

The UK National Contact Centre Awards are live! The longest established awards event for Contact Centres in the UK is well-respected across the industry. Recognised as demonstrating a robust judging process and an ability to recognise and develop exceptional talent. Don’t forget to nominate before it’s too late! Click here to go to their website and nominate today!… Continue reading Nominations are OPEN!

Considering A New Career? Now’s The Time To Act!

With the New Year comes those pesky New Year’s resolutions and right at the top of many people’s lists will be a career change! Now more than ever is the perfect time to look for your dream career with the frenzy and hype surrounding ‘Massive Monday’ set to saturate the rest of this week. What is… Continue reading Considering A New Career? Now’s The Time To Act!

UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

Cactus Search goes GLOBAL!

We have been celebrating 10 years of success recruiting some of the UK’s best managers, leaders and specialist within the Call and Contact Centre across a large number of skills & disciplines. While Cactus Search has historically supplied into some of the most nationally recognised companies in the United Kingdom, as the market has grown over the years,… Continue reading Cactus Search goes GLOBAL!

The Case for Cloud Based Contact Centres

‘The movement of contact centres to the cloud is set to turn into a stampede: 71 percent of UK contact centre decision makers in a recent survey said they were actively considering such a move or were more open to adopting cloud technology.’ Read the full article by clicking here: Those interested in the rise… Continue reading The Case for Cloud Based Contact Centres

[Call Centre Helper] 20 Ways to Reduce Background Noise in the Contact Centre!

Check out Call Centre Helper’s great article on 20 Ways to Reduce Background Noise in the Contact Centre! Read the full article by clicking here: