For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the 11 years. While we take great care to get to… Continue reading Infographic: Meet the Teams!
This is the era of the omnichannel contact centre, where consumers engage with businesses using a variety of technologies. A combination of strategy, internal processes, people and knowledge management is key to delivering great service, but using the right technology can also be vital for success. Those interested in the rise of different technologies employed… Continue reading [Infographic] Consumers of the Omnichannel