UK NATIONAL CONTACT CENTRE CONFERENCE 2014

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond. This was a very well attended event last year and we are delighted that this year… Continue reading UK NATIONAL CONTACT CENTRE CONFERENCE 2014

[Call Centre Helper] 20 Ways to Reduce Background Noise in the Contact Centre!

Check out Call Centre Helper’s great article on 20 Ways to Reduce Background Noise in the Contact Centre! Read the full article by clicking here:

Birmingham council to take in 500 call centre staff in bid to save £150 million

Council bosses are to bring 500 call centre staff in-house as part of moves to save £150 million. The proposal is contained in a plan to slash the cost of the city council’s Service Birmingham arrangement. Read the full article by clicking here:

Towergate Insurance to open contact centre in Manchester creating 400 new jobs

Towergate Insurance, the UK’s largest independently owned insurance intermediary, is to create  400 new jobs in a new customer contact centre in Manchester. The new Manchester contact centre is based in the heart of the financial district of Spinningfields. It will serve a significant number of Towergate’s small commercial and personal lines customers and forms part… Continue reading Towergate Insurance to open contact centre in Manchester creating 400 new jobs

Hundreds of jobs at booming Derby call centre

The boss of Webhelp UK’s customer service centre in Derby has predicted that the building will be full within the next 12 months, employing 2,000 people. Read the full article by clicking here: